TERMS & CONDITIONS
The following terms and conditions (the "Terms and Conditions") govern your use of Snowhite LLC (“Snowhite” "Company" or "we" or "us") App and of the services provided by Snowhite LLC (“Services”).
BY USING THE APP AND THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
These Terms and Conditions May Change
Snowhite reserves the right, at its discretion, to change, modify, add or remove portions of these Terms and Conditions at any time by posting such changes. Please check the Terms and Conditions page periodically for changes. The continued use of the App and the Service following the posting of changes to these Terms and Conditions indicates that you accept those changes. If you have any questions, or would like further clarification, please e-mail us at firstname.lastname@example.org.
Additional Terms and Conditions May Apply
The disclaimers, terms and conditions on these pages are of general Application and may be supplemented by additional policies, procedures, disclaimers, guidelines, rules, terms or conditions of specific Application disclosed by Snowhite, including on any particular page of this App or through the Services, or through a registration process or other means. In the event of a conflict between these Terms and Conditions and any additional policies, procedures, disclaimers, guidelines, rules, terms or conditions of specific Application, the additional policies, procedures, disclaimers, guidelines, rules, terms or conditions of specific Application shall control.
Termination of Services for Non-compliance
If you do not comply with the Terms and Conditions at any time, we reserve the right to terminate, limit, or otherwise alter your access to the App or the Services.
We May Discontinue or Alter Any Aspect of the App or the Services.
We may discontinue or alter any aspect of the App or the Services, including, but not limited to, (i) restricting the time the App or the Services are available, (ii) restricting the amount of use permitted, and (iii) restricting or terminating your right to use the App or the Services, at our sole discretion and without prior notice or liability.
1. AUTHORIZED USERS / REGISTRATION
For certain aspects of the App, you may be asked to register an account. In the event you agree to register an account, you will select or receive a username and password upon providing registration information and completing the registration process.
You are solely responsible for maintaining the confidentiality of your account, username, and password and for all activities and liabilities associated with or occurring under your account, username, and password. You must notify us immediately of any unauthorized use of your account, username or password and any other breach of security, and (b) ensure that you exit from your account(s) at the end of each session. We cannot and will not be responsible for any loss or damage arising from your failure to comply with this requirement or as a result of the use of your account, username, or password, either with or without your knowledge. However, you could be held liable for losses incurred by us or another party due to someone else using your account, username, or password.
You may not transfer your account, username, or password to another person, and you may not use anyone else's account, username or password at any time without the permission of the account holder. In cases where you have authorized or registered another individual, including a minor, to use your account, you are fully responsible for (i) the online conduct of such user; (ii) controlling the user's access to and use of the Services; and (iii) the consequences of any misuse.
In consideration of your use of the App, you agree to (a) provide true, accurate, current and complete information about yourself as prompted by the Service's registration form and to maintain and promptly update such information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or if we believe that such information is untrue, inaccurate, not current or incomplete, we reserve the right to suspend or terminate your account(s) and refuse all current or future use of the App, or any portion thereof.
Snowhite LLC offers a Laundry and Dry-Cleaning service to Clients which includes washing, drying and pressing of the laundry items and Dry-Cleaning services. Snowhite LLC services do not include Dyeing or any other specific service not covered in this terms and conditions. Snowhite LLC also offers a delivery service that allows us deliver pickup and deliver customers laundry their items at their preferred location
All Laundry booking are available through the App, the customers are allowed to create a booking of the number of garments/linen to be picked up by us, in the event that the number exceeds at the point of pick up exceed the booking through the App, we reserve the rights to refuse and reject the excess that has not been booked through the App.
3. PRICE AND PAYMENT
3.1. All Laundry and Dry-Cleaning service price list per item are available on our App.
3.2 All bookings are made through the App and payment shall be made in Cash to our designated person at during pick up of the laundry items.
3.3 All Laundry items collected must match the selections and bookings made through the App. If the items do not match the selections made via the App, such term shall be cancelled and a new booking shall be made for the item.
4. COLLECTION AND DELIVERY PERIOD
4.1 Our Service turnaround period will be a 24 hours service except for Bed linens/Curtains which will have a turnaround time of 48 hours.
4.2 Our overall service shall be available between Saturday to Thursday in two slot timings i.e. from 9am to 12pm and 3pm to 6pm.
5. PACKAGING AND DELIVERY
5.1 All Laundry items shall be delivered properly cleaned and in standard packing materials.
5.2 All Laundry items shall be delivered in a timely manner at the specified slot timing. In the event that the Company fails to deliver the laundry items when due, the Customer timing shall prefer.
5.3 In the event that the Customer is unavailable at the specified slot timing and fails to receive their laundry items after 5 days of booking and after several communications with the Company and the Customer, the Company shall not be responsible for any claims resulting from the event.
5.4 You may arrange to have Items collected from, or re-delivered to, a third party, on condition that you do so at your own risk and the third party is prepared to sign an acknowledgement on your behalf.
5.5 You may, by written instructions to Us, request Us to leave an Item in an agreed location without providing Us with a signature of acknowledgement. If you do so, it is at our discretion and entirely at your own risk and we shall not be liable to you for any damage or loss of items delivered on this basis.
6. LICENSE AND OWNERSHIP
Snowhite application and all rights therein, including intellectual property rights, shall remain Provider's property or the property of its licensors. Nothing in the Terms shall be construed to grant you any rights, except for the limited license granted below.
Subject to the Terms, Provider grants you a limited, non-exclusive, non-transferrable, non-sublicensable license, to access and use Snowhite in pursuant to the Terms on any same-platform device (i.e. iOS device) that you own and control. The license is granted solely for your personal, non-commercial use. Therefore, you may not rent, lease, sell, transfer, redistribute, or sublicense the Snowhite application. Third-party services or libraries included in Snowhite are licensed to you either under these Terms, or under the third party's license terms, if applicable.
Based on your license, you may not access Snowhite with other means than the official application, mine or extract any data from Snowhite databases, modify, reverse engineer, hack, decode, decrypt, decompile, disassemble or create derivative works of Snowhite application or any part thereof and circumvent any technology used to protect the Paid features. You also may not remove, delete or obliterate any copyright notices, proprietary labels or private legends placed upon or found within the Snowhite application.
7. INTELLECTUAL PROPERTY
The content available on the App (“App Content”), including the logos and trademarks (“Marks”), are licensed to Snowhite and are subject copyright, trademark, and other intellectual property rights under the Oman, foreign laws, and international conventions. The Content includes, but are not limited to, the source codes, database, website design, functionalities, videos, audios, texts, images, graphics, and items available on the website.
The logos, designs, page headers, names, script, graphic, button icons and footers are registered trademarks or common law trade dress of Snowhite in Oman and other parts of the world. The Snowhite trademarks and trade dress may not be used in combination with any other products, services, or goods in a manner that is likely to confuse. You do not also have our permission to copy, imitate, or use it without getting written approval from us.
Snowhite provides the App Content to users on “AS IS” basis for information and personal use purposes. Users may not copy, reproduce, distribute, advertise, transmit, license, sell, or exploit it for any other purposes without seeking written consent from us.
Snowhite L.L.C. warrants that the Laundry & Dry-cleaning services provided shall conform to acceptable quality standards of the laundry industry and in accordance with these terms.
9. LIMITATION OF LIABILITY
9.1 We will not be responsible for any loss or damage (including, without limitation, any color loss, shrinkage or other damage) resulting from the following:
(a) Failure to notify Us of any special requirements or instructions for cleaning the Item;
(b) any existing damage to the Item at the time of collection;
(c) any extraneous objects left in or on the Item, including but not limited to: cash, mobile or its accessories, jewelry, cufflinks, collar stiffeners, pens or tie clips;
(d) any extraneous packaging provided with the Item, including but not limited to: clothes hangers, suit bags or personal laundry bags
9.2 We will not be responsible for any damage caused by:
(a) The substandard condition of any Item which could not readily be identified by professional examination. This shall apply in particular to inadequate quality of fabric or seams, material of inadequate thickness, low durability of fabric, insufficient quality of coloring or printing, impregnations, earlier inappropriate treatment, hidden foreign bodies, and inadequate fixation of buttons, buckles and zip fastenings; or
(b) The cleaning of garments which cannot be cleaned, or which can only be partially cleaned.
9.3 Snowhite LLC agrees to make every effort to remove stains/spots and prevent discoloration that may occur during laundry process. No implied warranty is given by the company for such removal or prevention.
9.4 All laundry items are to be examined by the customer for any valuables before they are handed over to laundry. Snowhite LLC shall not be responsible for loss of any valuables.
10. EVENTS OUTSIDE OUR CONTROL
We will not be liable for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
An Event Outside Our Control means any act or event beyond Our reasonable control, or the reasonable control of any of Our Service Providers including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or closure or failure of public infrastructure or public or private telecommunications networks.
If an Event outside our Control takes place that affects the performance of Our obligations under these Terms:
(a) We will contact you as soon as reasonably possible to notify you; and
(b) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control
You agree to indemnify and hold the Snowhite harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any claims relating to (a) your use of the Services (including any actions taken by a third party using your account), and (b) your violation of these Terms. In the event of such a claim, suit, or action (“Claim”), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).
12. CLAIMS / COMPENSATION
12.1 Compensation will only be made after completion of 30 days from the date of loss/complaint for Company to give ample time to recover such items if the item was delivered to a wrong address.
12.2 It will be appreciation for compensation commensurate with the value of the damage or compensation will be commensurate with the amount of damage.
13. MOBILE APPLICATION LICENSE
13.1 License and Uses
By using the Snowhite App, we grant you a revocable, non-transferable, non-exclusive, limited right to install it on wireless mobile phones, used and controlled by you, and to use the Snowhite App on devices that are strictly in compliance with the terms of this license. You shall not:
- Attempt to reverse-engineer, decompile, disassemble or try to know the source codes or decrypt it;
- Attempt to modify, enhance, improve, adapt, translate or do derivative works from the Snowhite App;
- Use it in a manner that goes against any applicable laws, regulations, rules or these Conditions;
- Attempt to remove, alter, obscure or delete any proprietary notice of Snowhite, LLC or those of third parties, partners or the licensors of the Snowhite App;
- Use the Snowhite App to create services, products or software that are directly competitive with or in any way competitive with our Services; and/or
- Attempt to use any proprietary information of Snowhite in the design, development, manufacture, distribution and/or licensing of another application or device in connection with the Snowhite App.
13.2 App Distributor Terms (Apple and Android devices)
The following conditions apply to you if you download the Snowhite App from the Apple Store or Google Play Store. You hereby agree that these Conditions is between you and Snowhite LLC and not with Apple Inc. or Google Inc. (each an “App Distributor”). You agree that Snowhite LLC will be responsible for the Snowhite Content and the Snowhite App.
- Scope of License: The license granted to you in relation to the Snowhite App is limited to a non-transferable license to use the Snowhite App on a device that uses the iOS or Android operating systems as applicable and in line with the usage rules set forth in the applicable App Distributor terms and conditions.
- Support and Maintenance: Snowhite LLC is solely responsible for providing any support and maintenance services with respect to the Snowhite App.
- Warranty: Snowhite LLC is liable for any product warranties (whether express or implied by law) to the extent not effectively disclaimed. If the Snowhite App fails to function as described or to any applicable warranty, you may notify the relevant App Distributor, and the App Distributor, in accordance with its policies and terms shall refund the purchase cost (if any) you paid for the Snowhite App, to the extent permissible by applicable law. The relevant App Distributor shall not have any other obligation whatsoever with respect to the Snowhite App and other damages, losses, claims, liabilities or expenses you may have in relation to such a failure. This shall be the liability of Snowhite LLC.
- Product Claims: You hereby agree that Snowhite LLC shall be liable to you for any product claims in relation to the Snowhite App, including product liability claims, non-conformity with applicable laws or legal requirements or consumer protection claims. An App Distributor shall not be liable for any product claims.
- Intellectual Property Rights: You agree that if your use of the Snowhite App infringes on any third party’s intellectual rights, the relevant App Distributor shall not be responsible for any defence, settlement and discharge of such a claim.
- Legal Compliance: You warrant to us that you do not live in a country that is subject to the US embargo or designated as a terrorist-supporting country.
- Third Party Terms of Agreement: You agree that your use of the Snowhite App will not make you go against any third-party application agreement. For example, if you have a VoIP application, you must not violate their wireless data service agreement when using the Snowhite App.
- Third Party Beneficiary: You and Snowhite LLC both agree that the App Distributors are third party beneficiaries of these Conditions. Upon your acceptance of these Conditions, the App Distributors shall have the right to enforce these Conditions against you as a third-party beneficiary.
If any provision under these Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such an invalid or unenforceable provision shall be severed and shall not affect the validity and enforceability of the other valid and enforceable provisions.
15. GOVERNING LAW
You agree that the App does not give rise to personal jurisdiction over Snowhite, either specific or general, in jurisdictions other than the laws of the Sultanate of Oman. Any claim or dispute between you and Snowhite that arises in whole or in part from the Service will be decided exclusively by a court of competent jurisdiction located in Oman. Those who do not choose to access the Snowhite do so at their initiative and are responsible for compliance with all applicable laws including any applicable local laws.